Refund policy

In short: your first order comes with a 120-day money-back guarantee: if Folliva DHT Blocker isn't right for you, send the bottle back, opened is fine, and we refund that order in full. Beyond that, sealed and unopened, you have 14 days to change your mind, and an opened bottle cannot come back — it is a topical solution and we can neither verify nor resell it. If something arrives broken, arrives wrong, or does not arrive, we replace it or refund it, and you will not have to fight us for either.

120-day money-back guarantee

If Folliva DHT Blocker isn't right for you, email folliva.labs@gmail.com within 120 days of the delivery of your first order, with your order number. We reply with the return address. Send the bottle back to us, opened is fine, and once it arrives we refund the full price of that order, by the same method you used to pay.

The guarantee applies to your first order only, one per customer, and comes on top of your 14-day right to change your mind. Please write to us before you send anything back.

Your 14-day right to change your mind

If you are a consumer in the EU, you may withdraw from your order within 14 days of the day you, or someone you nominate, take physical possession of the goods. You do not have to give a reason. We apply the same 14 days to customers outside the EU as a matter of policy.

To use it, tell us before the 14 days are up. Email folliva.labs@gmail.com with your order number and a clear statement that you are withdrawing. The model form at the end of this policy is one way to do it; you are not obliged to use it. We confirm in writing within one working day and send you the return address then. Please do not send anything back before you have written to us.

Once you have told us, send the goods back within 14 days. Use a tracked service and keep the proof of postage — until the parcel reaches us, that is your evidence, not ours.

What we cannot take back

Sealed goods that are not suitable for return for health-protection or hygiene reasons are excluded from the right of withdrawal once the seal has been broken. That exception is set out in Article 16(e) of Directive 2011/83/EU and in the Lithuanian law implementing it, and it applies to our topical solutions.

In practice: if the tamper seal is intact, you can return it. If the seal is broken, you cannot — not because we are being difficult, but because we cannot verify what a returned open bottle contains or has been exposed to, and we will not resell it to the next person.

None of this affects what you are owed if a product is faulty, not as described, or not what you ordered. Those cases are below and no seal rule applies to them.

Who pays for what

  • Return postage for a change of mind is yours.
  • Our outbound delivery charge is refunded to you as part of a withdrawal, at the standard rate. If you paid for an upgraded service, we refund the standard rate only.
  • We may reduce a refund if the goods have been handled more than was necessary to establish their nature and characteristics.

How and when you get your money back

We refund within 14 days of receiving the goods back, or of your proof that you sent them, whichever comes first. Refunds are issued by the same method you used to pay, unless we agree otherwise with you.

If something is wrong

  • It arrived broken. Send us a photograph within 7 days of delivery, including the outer packaging. We replace it. We do not ask you to send the broken bottle back.
  • It is the wrong item, or does not match what we described. Tell us and we replace it or refund it in full, including return postage, at your choice.
  • It has not arrived. If tracking has not moved for 10 working days, write to us. We reship or refund — your choice, not ours.
  • Your statutory rights. You keep the legal guarantee of conformity and every other protection your own country’s consumer law gives you. Nothing in this policy reduces it.

The independent test guarantee

Every batch is tested by an independent laboratory before it ships, and we will tell you the result for your LOT if you ask. If you would rather check it yourself, do.

Send an unopened bottle from your order to an accredited laboratory of your choice. If the assay comes back more than 10% relative below the result we report for that LOT, we refund the order in full and reimburse the cost of the test. Send us the report, your order number and the LOT code from the bottle within 60 days of delivery. One test per order.

Not covered

  • Bottles opened, decanted, diluted or transferred to another container. An opened first-order bottle sent back under the 120-day money-back guarantee is covered by that guarantee.
  • Damage caused by storage against the instructions on the label — heat, direct sunlight, freezing, or an open bottle left standing.
  • Any outcome of use, apart from the 120-day money-back guarantee on your first order. These are research compounds with no approved human indication. We do not promise results, and outside that guarantee we do not refund for the absence of them.
  • Parcels returned to us because an address was wrong or the parcel was never collected. We refund the goods less the outbound and return carriage, and can reship at your cost.
  • Parcels detained, seized or destroyed by a customs authority outside the EU. Outside the EU you are the importer and that risk is yours. Write to us before you order and we will tell you honestly what we think.

Model withdrawal form

To Folliva Labs, folliva.labs@gmail.com:

I hereby give notice that I withdraw from my contract of sale of the following goods: …
Ordered on / received on: …
Order number: …
Name and address of consumer: …
Date: …

Questions before you order? Write to folliva.labs@gmail.com. We answer within one working day, Monday to Friday.

Last updated: 5 October 2026.