Delivery & Shipping
Everything ships from inside the European Union. No customs lottery, no three-week wait, and nothing on the outside of the box that says what is in it.
Dispatch
Orders placed before 14:00 (EET) on a working day are packed the same day. Everything else goes out the next working day. Your tracking number arrives by email the moment it leaves us.
How long it takes
| Destination | Typical time | Tracked |
|---|---|---|
| Lithuania | 1–2 working days | Yes |
| Baltics & Poland | 2–3 working days | Yes |
| Rest of the EU | 2–5 working days | Yes |
These are the carrier's typical times, not a promise. Public holidays and the back half of December stretch everything.
Cost
Tracked EU shipping is charged at checkout. It is free over €60.
Packaging
The outer box is plain. No logo, no product name, no hint of what is inside. This is deliberate: most people ordering this would rather not have a conversation about it with whoever collects their post.
Customs
We ship EU to EU, so there is no import duty, no VAT surprise at the door, and nothing sitting in a customs shed for a month. If you are ordering from outside the EU, write to us before you pay — we will tell you honestly whether it is worth it.
If something goes wrong
If tracking stops moving for ten working days, write to us and we will reship or refund — your choice. If a bottle arrives broken, send a photograph and we will replace it. You will not have to fight us for either.
Returns
Unopened and unused, in its original packaging, within 14 days of delivery: write to us first and we will arrange it. For reasons that should be obvious, we cannot take back an opened bottle of a topical solution.