Manage your subscription.
Skip a delivery, pause, change the address or cancel. You can do all of it yourself, without writing to us.
What you can change yourself.
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See what's next
The date of your next charge and what is in it.
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Skip a delivery
Push one shipment back when you still have a bottle on the shelf.
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Pause
Stop renewals for a while and start again when you're ready.
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Change the address
Moving? Update where the next bottle goes.
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Update your card
We email you a secure Shopify link to add the new card.
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Cancel
End it yourself, any time. You don't need to write to us.
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01
Use the email from your order
Log in with the address you used at checkout. That is where your subscription is saved.
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02
Enter the code
Shopify emails you a short one-time code. There is no password to remember or reset.
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03
Open Subscriptions
You land on the Subscriptions page of your account, where every active plan is listed with its next date.
Use the email from your order.
The code comes from Shopify within a minute or so. If it isn't in your inbox, check spam.
Still nothing? You are probably trying a different address from the one you checked out with. Try the other one.
Write to us.
Send your order number and the email you used at checkout, and tell us what you want changed. We answer within a day, Mon–Fri.
Subscription questions.
When is the next charge?
The Subscriptions page in your account shows the date next to each plan. On that day the card you checked out with is charged, and the order ships the same way your first one did.
Can I skip one delivery instead of cancelling?
Yes. Open Subscriptions in your account and skip the upcoming order. The one after it goes out on the normal schedule.
How do I change my card?
Open Subscriptions in your account and choose to update the payment method. We email you a secure link from Shopify where you add the new card. Card numbers never pass through us.
Can I switch to a different bottle size?
The delivery timing is tied to the size: 50 ml ships every month, 100 ml every 2 months, 150 ml every 3 months. Write to us with your order number and the size you want, and we'll move you over.
What if a payment fails?
The payment is retried automatically. Nothing ships until it goes through, and you can update the card from Subscriptions in your account at any time.
How do I cancel?
Open Subscriptions in your account and cancel the plan. It stops before the next charge. Orders that have already shipped are not affected.
